Privacy policy

Crescendo Privacy Policy

Last updated: August 17, 2025

Crescendo operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Crescendo is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy. 

Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you or another person. It does not include anonymized or de-identified data.

We may collect or process:

  • Contact details: name, billing/shipping address, phone number, email.

  • Financial information: credit/debit card numbers, payment details, transaction confirmations.

  • Account information: username, password, preferences, security questions.

  • Transaction details: items viewed, added to cart, wishlisted, purchased, returned, exchanged, or canceled.

  • Communications: customer service messages or inquiries.

  • Device information: device type, browser, IP address, unique identifiers.

  • Usage data: how you interact with and navigate the Services. 

    Sources of Personal Information

    We collect information:

    • Directly from you: when you create an account, make a purchase, or communicate with us.

    • Automatically: via cookies, device data, and analytics when you use our Services.

    • From service providers: such as payment processors, shipping carriers, and IT partners.

    • From partners or third parties: such as marketing or advertising platforms.

    How We Use Personal Information

    We may use personal information to:

    • Provide, tailor, and improve the Services

      • Process payments and fulfill orders.

      • Manage your account, preferences, and shopping experience.

      • Handle returns, exchanges, and shipping.

      • Personalize recommendations and improve site functionality.

    • Marketing and advertising

      • Send promotional emails, texts, or postal mail.  

          • Show you personalized ads based on your browsing or purchase history.

        • Security and fraud prevention

          • Authenticate accounts.

          • Detect and prevent fraud, illegal activity, or misuse.

          • Keep your shopping experience secure.

        • Communication

          • Respond to your inquiries and provide customer support.

        • Legal compliance

          • Meet regulatory, tax, and legal obligations.

          • Respond to valid requests from law enforcement or government authorities.

        How We Disclose Personal Information

        We may disclose your information:

        • To Shopify, vendors, and service providers (e.g., IT management, payment processors, shipping, data storage).

        • To business and marketing partners for advertising and promotional purposes.

        • When you consent or direct us to share (e.g., social media logins, shipping).

        • With affiliates or subsidiaries within our corporate group.  

          • In connection with business transactions such as mergers or bankruptcy.

          • When required by law, legal process, or to protect rights and security.

          Relationship with Shopify

          Our Services are hosted on Shopify. Shopify processes much of the personal information involved in your interactions with our Store.

          Third-Party Links

          Our Services may link to third-party websites or platforms. We are not responsible for their privacy or security practices. We recommend reviewing their policies before sharing your data. 

          Children’s Data

          • Our Services are not directed to children.

          • We do not knowingly collect personal information from individuals under 16 years of age (or 13, where applicable law sets a lower age).

          • If you believe your child has provided personal information, contact us to request deletion.

          Security and Retention

          • No system is perfectly secure, but we use safeguards to protect your information.

          • Do not send sensitive data via unsecure channels.

          • We generally retain order and transaction data for at least 7 years (for tax and accounting compliance).

          • Other personal information is retained only as long as necessary to provide Services, comply with law, or resolve disputes.

          Your Rights and Choices

          Depending on your location, you may have the right to:  

          • Access / Know what personal information we hold.

          • Delete personal information.

          • Correct inaccuracies.

          • Portability: receive or transfer a copy of your information.

          • Opt out of sale/sharing of data for targeted advertising.

          • Manage communications: opt out of promotional emails via “unsubscribe” links.

          UK & EEA residents also have the right to:

          • Object to processing or request restrictions.

          • Withdraw consent (without affecting prior lawful processing).

          We may need to verify your identity before fulfilling requests. You may also designate an authorized agent.

          Complaints

          If you have concerns about how we process your personal information:

          • Contact us at the details below.

          • You may also lodge a complaint with your local data protection authority.  

            • For EEA: see a list of authorities here.

            International Transfers

            We may transfer, store, and process your information outside your country.

            • If we transfer data out of the EEA or UK, we rely on recognized safeguards (such as the EU Standard Contractual Clauses).

            • For all international transfers, we apply contractual and technical safeguards to protect your data.

            Changes to This Policy

            We may update this Privacy Policy from time to time. Updates will be posted on this website with a revised “Last updated” date.

            Contact

            For questions or to exercise your privacy rights, contact us:

            Email: vocelux@proton.me
            📍 Address: Lerchenfelder Strasse 65, Tür 24, Vienna, 1070, AT

            Crescendo is the data controller of your personal information.